Privacy Policy

1. Who we are

Femme Creative (ABN 73 083 751 944) is an independent creative studio on the Gold Coast, Queensland, providing website design, SEO and related digital services. In this policy, “we”, “us” and “our” mean Femme Creative.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. What we collect

We only collect the information we need. Depending on how you deal with us, this may include:

• your name, email address and phone number;
• your business name and website address;
• details you share about your project, such as goals, budget, timeline and messages;
• information needed to deliver and invoice our services if you become a client;
• technical information collected automatically when you visit this website, such as your IP address, browser and device type, and the pages you view.

We don’t ask for sensitive information, such as health or financial account details, and ask that you don’t send it to us.

3. How we collect it

We collect information directly from you when you fill in a form on this website (including our contact form and website or SEO audit requests), email or call us, or work with us on a project. Some technical information is collected automatically through cookies and similar technologies (see section 7).

4. How we use it

We use your personal information to:

• reply to your enquiry and prepare quotes, proposals or audits you ask for;
• deliver, manage and invoice our services;
• keep in touch about your project;
• understand how visitors use this website so we can improve it;
• protect this website from spam and misuse;
• meet our legal and tax obligations.

We will only send you marketing emails if you have agreed to receive them, and you can unsubscribe at any time.

5. Who we share it with

We never sell or rent your personal information. We share it only with trusted providers who help us run our business, and only as far as they need it to do so. These include:

• our website host (Hostinger);
• our email delivery service (Postmark), which sends the notifications created when you submit a form;
• website analytics and performance tools we use to understand site traffic;
• contractors who help us deliver your project, who are required to keep your information confidential;
• our accountant and other professional advisers.

We may also disclose information where the law requires or allows it.

6. Overseas disclosure

Some of our service providers store or process information outside Australia, including in the United States and Europe. Where this happens we take reasonable steps to make sure they protect your information to a standard comparable to the Australian Privacy Principles.

7. Cookies and analytics

This website uses cookies and similar technologies to work properly, load quickly and remember simple preferences (for example, so the elevator introduction isn’t replayed on every page). We may also use analytics tools, such as Google Analytics, which collect information about how visitors use the site in a form that doesn’t directly identify you.

You can block or delete cookies in your browser settings. The website will still work, although some features may behave differently.

8. How we protect and keep it

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Enquiries are stored in a password-protected area of our website and in our business email, and only we and the people who help deliver your project can see them.

We keep personal information only for as long as we need it for the purposes in this policy or as required by law (for example, tax records), and then securely delete or de-identify it.

9. Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We will respond within 30 days. In the rare case we can’t give you access, we’ll explain why.

10. Questions and complaints

If you have a question about this policy or a concern about how we have handled your information, please contact us first so we can put it right.

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.